Contact Anolon Customer Care


Please complete this enquiry form and our Customer Care team will get back to you as soon as possible. Alternatively, you can contact our Customer Care team directly on 1800 351 565.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.

Please check your junk mail for a response from our team. We are finding that some emails are landing in junk mail and are not seen by the recipient.

If you are enquiring about an online order, please submit your query with the email address used for your order.

Our returns and warranty team are based in Melbourne, Victoria.

Product Registration

It’s a good idea to register your product after purchase to ensure we can easily assist you in the unlikely event your cookware does not perform as expected. To register your product, simply visit the Product Registration page where you can submit your details online, or download the form and mail it to the Anolon customer service team.

Product Performance

We’re sorry to hear that your Anolon product isn’t performing as you expected. Please select a product category below to see answers to some commonly asked questions.

Anolon Stockists

Anolon is stocked by a large number of retailers nationwide. To find a retailer that meets your needs, please visit the Anolon stockist locator page. We recommend you contact your selected stockist in advance to ensure they have the product in stock.

Spare Parts

Lids for your Anolon cookware can be purchased from our Lids page.

News and Offers

Sign up today to receive our latest news & product offers, recipes from some of Australia’s most loved and respected chefs, and tips & tricks to help you master your skills in the kitchen and make the most out of your Anolon cookware.

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Order Enquiry

Please visit our shipping and delivery FAQ page to help with your enquiry.

If your enquiry relates to an order cancellation request, please change your Type of Enquiry to "Website Order Cancellation" above.

I've checked out the FAQ but I still need assistance?*

Feedback

We’d love to hear your feedback about your experience with Anolon.

If you’ve recently purchased something from us, we would love you to share your feedback with others to help them get the best results in the kitchen. To review an individual item, please find your product through the menu or search bar and click the “write a review” button under the star rating.

If you have feedback that you would like us to address, please write your comments below.

Still need assistance?*

Cookware & Roaster Performance Enquiry

We’re sorry to hear that your Anolon cookware isn’t performing as you expected. Please see answers to some commonly asked questions below. If you can’t find the answer you’re looking for here, please contact our Anolon customer service team via the form below.

I've checked out the FAQ but I still need assistance*

The best way for us to review the performance of your product is to see it. For a quick resolution, please upload the following photos and complete all fields:

  1. Complete item including handles and lids (where supplied)
  2. Interior (slightly tilt item upwards)
  3. Exterior base
  4. Close up of problem area
  5. Close up of printing on exterior base for QA purposes
Photo Upload - Complete item including handles and lids (where supplied)
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Interior (slightly tilt item upwards)
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Exterior base
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Close up of damaged area
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Close up of printing on exterior base for QA purposes
No File Chosen
File uploads may not work on some mobile devices.

Bakeware Performance Enquiry

We’re sorry to hear that your Anolon bakeware isn’t performing as you expected. Please see answers to some commonly asked questions below. If you can’t find the answer you’re looking for here, please contact our Anolon customer service team via the form below.

If checked out the FAQ but I still need assistance?*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. An image of the whole item
  2. A close up of the problem area
File Upload (complete image)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (The Exterior Base/Bottom)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (a close up of the problem area)
No File Chosen
File uploads may not work on some mobile devices.

Knives

We’re sorry to hear that your Anolon Knives aren’t performing as you expected. Please see answers to some commonly asked questions below. If you can’t find the answer you’re looking for here, please contact our Anolon customer service team via the form below.

If checked out the FAQ but I still need assistance?*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. An image of the whole item
  2. Close up of any identification stamp on the items
  3. Damaged area
  4. An image of the complete knife block (if applicable)
File Upload (Complete image)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (identification stamp)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (knife block)
No File Chosen
File uploads may not work on some mobile devices.

Tools & Gadgets

We’re sorry to hear that your Anolon tools & gadgets aren’t performing as you expected. Please see answers to some commonly asked questions below. If you can’t find the answer you’re looking for here, please contact our Anolon customer service team via the form below.

Do you still need further assistance?*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. Complete piece so that we can see which model
  2. Damaged area
File Upload (Complete Piece)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area #1)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area #2)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area #3)
No File Chosen
File uploads may not work on some mobile devices.

Website Order Cancellation

You can request to cancel your order provided the order has not been shipped.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

I would like to cancel my order*
You can find this in your order confirmation email

Your contact details

Name*
! Don't forget to provide an area code if this is a landline

To ensure your enquiry is sent to the appropriate area please provide the following information:

Did you purchase from Stevens, David Jones or Farmers?*
Did you purchase after January 2020?*

If you are making a warranty claim, please provide a copy of your Proof of Purchase and your address:

Address
File Upload (Proof of Purchase)
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Cancel
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