Contact Circulon Customer Care


Please complete this enquiry form and our Customer Care team will get  back to you as soon as possible. Alternatively, you can contact our Customer Care team directly on 1800 351 565.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.

Please check your junk mail for a response from our team. We are finding that  some emails are landing in junk mail and are not seen by the recipient.

If you are enquiring about an online order, please submit your query with the email address used for your order.


New Purchase


Product Issue / Warranty


Our returns and warranty team are based in Melbourne, Victoria.


Product Registration


Product registration gives you the peace of mind that you can have a hassle-free experience in the unfortunate event your product doesn't perform as expected. To register your product simply visit the Product Registration page where you can submit your details online, or download the form and send in to us. You can also sign up to our Inner Circle email to find out the latest news and product offers.


Circulon Stockists


Thank you for choosing Circulon! Our products are stocked by a number of retailers across Australia and New Zealand. To find a retailer that meets your needs, please visit the Circulon Stockist page. We recommend you contact your selected retailer in advance to ensure they have the product in stock.


Spare Parts


A large range of Circulon Spare Parts can be purchased right here from our Spare Parts page.


Inner Circle


We would love to keep you updated with our latest news and product offers, as well as tips to keep you active and healthy. Please sign up here.

Sign up to Inner Circle*


Order Enquiry


Our comprehensive Shipping & Delivery FAQs page might be able to help with your enquiry. It answers questions such as:

  • How will I know if you received my order?
  • How will I know if my order has been despatched?

.. and more

If your enquiry relates to an order cancellation request, please change  your Type of Enquiry to "Website Order Cancellation" above.


Positive Experience


We love hearing when you have a great experience. Why not share what you think about Circulon with others to help them choose best cookware for their needs.

If you’ve recently purchased something from us, we would love you to share your feedback with others to help them get the best results in the kitchen. To review an individual item, please find your product through the menu or search bar and click the “write a review” button under the star rating.

If you have feedback that you would like us to address, please write your comments below.


Circulon Non-Stick


Circulon is committed to healthy cooking, healthy eating and a healthy lifestyle. All our Circulon products are coated with the latest long-lasting non-stick technology, are non-toxic and safe for use. Our non-stick coating is PFOA FREE, and does not contain lead or cadmium.

If you would like to learn more about our non-stick coatings, please click here.

Still need assistance?*

Cookware & Roaster Performance Enquiry

We're sorry to hear that your cookware is not performing as you expected. These links to our Care Instructions or FAQs section might be able to help. Please check out the links below, or feel free to continue to the enquiry form.

I've checked out the FAQ but I still need assistance*

The best way for us to review the performance of your product is to see it. For a quick resolution, please upload the following photos and complete all fields:

  1. Complete item including handles and lids (where supplied)
  2. Interior (slightly tilt item upwards)
  3. Exterior base
  4. Close up of problem area
  5. Close up of printing on exterior base for QA purposes
Photo Upload - Complete item including handles and lids (where supplied)
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Interior (slightly tilt item upwards)
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Exterior base
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Close up of damaged area
No File Chosen
File uploads may not work on some mobile devices.

Bakeware Performance Enquiry

We're sorry to hear that your bakeware is not performing as you expected. These links to our Care Instructions or FAQs section might be able to help. Please check out the links below, or feel free to continue to the enquiry form.

I've checked out the FAQ but I still need assistance*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. An image of the whole item
  2. A close up of the problem area
File Upload (The Whole Item)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Problem Area)
No File Chosen
File uploads may not work on some mobile devices.

Knives, Utensils, Gadgets & Accessories Performance Enquiry

We're sorry to hear that your product is not performing as you expected. There are a few reasons why this can happen, and our Knives, Utensils & Gadgets FAQ section might be able to help. Our FAQ's answer questions such as:

I've checked out the FAQ but I still need assistance*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. An image of the whole item
  2. Close up of the identification stamp on the item
  3. Damaged area
  4. An image of the complete knife block (if applicable)
File Upload (Complete Image)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Identification Stamp)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Knife Block)
No File Chosen
File uploads may not work on some mobile devices.
I've checked out the FAQ but I still need assistance*

The best way for us to review the performance of your product is to see it. If you would like us to review your product, please upload the following photos:

  1. Complete piece so that we can see which model
  2. Damaged area
  3. Close up of printing on exterior base for QA purposes
File Upload (Complete Piece)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area 1)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area 2)
No File Chosen
File uploads may not work on some mobile devices.
File Upload (Damaged Area 3)
No File Chosen
File uploads may not work on some mobile devices.
Photo Upload - Close up of printing on exterior base for QA purposes
No File Chosen
File uploads may not work on some mobile devices.


Website Order Cancellation


You can request to cancel your order provided the order has not been shipped.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

I would like to cancel my order*
You can find this in your order confirmation email

Contact Details

Name*
! Don't forget to provide an area code if this is a landline
Address*

To ensure your enquiry is sent to the appropriate area please provide the following information:

Did you purchase from either Stevens or Farmers?*
Did you purchase after January 2020?*
Photo Upload - Proof of Purchase
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File uploads may not work on some mobile devices.
Cancel
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